Printer will not stay connected

[Tlsno1of2]

For over a year I have had to reconnect my printers 2-3 times a week. We have 2 HP printers and neither one will stay connected to computers. I have uninstalled and reinstalled both but it continues to happen. I've had HP printers for over 10 years and NEVER had this issue before until about 16 months ago (I also noticed it keeps going to sleep). All the sudden this disconnect started and it is hell trying to get them back online. I can spend 30 min-2 hours every printer, every time I have to reconnect. I bought new printers, I've done all the run diagnostics HP virtual crap they suggest. NOTHING keeps them online. Nothing else in my home disconnects from wifi or any other issue. Anyone else? PLEASE HELP!

[Hawks_Eye]

Hi @Tlsno1of2 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'm sorry you're dealing with such a frustrating issue—printer connectivity problems can certainly be a headache. 

Let's work through a solution together to stabilize the connection and resolve the sleep mode issue. 

Here's what might help:

1. Disable Sleep Mode on Your Printers

Your printers might be disconnecting due to the sleep or power-saving mode. Here's how to disable or adjust it:

Access the printer's control panel or use the HP Smart app.

Look for Eco Mode, Power Save Mode, or Sleep Timer, and turn it off or set it to "Never."

Some printers allow adjustments via the Embedded Web Server (EWS). Access it by entering the printer’s IP address in your browser and navigating to the power management settings.

 

2. Set Static IP Addresses for Both Printers

Dynamic IP addresses may cause the printers to disconnect when the router assigns new addresses.

Print a Network Configuration Page from the printer menu to find the current IP address.

Log in to your router (usually at 192.168.1.1 in a browser).

Assign a static IP address for each printer based on their current IP.

Update the printer software/drivers on your computer to reflect the new IP addresses.

 

3. Adjust Wi-Fi Settings

Ensure your printers are connected to a 2.4 GHz Wi-Fi band (most HP printers don’t support 5 GHz).

If your router has a dual-band network, separate the 2.4 GHz and 5 GHz bands with distinct names (SSID).

Place the printers closer to the router to reduce connection interruptions.

 

4. Prevent Device Conflicts

Check your network for any device overload or interference.

Limit the number of devices connected to the same network to avoid bandwidth issues.

 

5. Update Printer Firmware and Drivers

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

6. Configure Printers in the HP Smart App

Add the printers to the HP Smart app (available for Windows, macOS, and mobile devices) to manage and reconnect them more easily.

The app can also help with troubleshooting and running diagnostics when a disconnect occurs.

 

7. Router Settings

Restart your router regularly to refresh its settings.

If the issue began after a new router was installed or after firmware updates, try resetting the router to its factory settings and reconfiguring it.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye