Printer will not update Instant Ink

[MaryvilleTN]

My printer will not update my Instant Ink since I installed a new modem.

[Max3Aj]

@MaryvilleTN, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand that you are facing connectivity issues after change in router, please follow these steps, 
 

1. Turn on your printer and make sure it is in a ready state.

2. Restore Network Settings:

From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 
Touch Network Setup. 
Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 
Touch Yes.
Print the network configuration page and verify that the network settings have been reset.

3. Connect to Wi-Fi:

Using WPS: Press the WPS button on your router, then press and hold the Wireless button on your printer until the wireless light starts blinking. Wait for the connection to establish.

Using HP Smart App: Download the HP Smart app on your device, open it, and follow the prompts to add your printer and connect it to your Wi-Fi network.

Once this is done, try updating the instant ink account via HP Smart

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support