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‎06-02-2023 04:46 AM - last edited on ‎06-04-2023 08:21 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8022 All-in-One Printer

Hi folks,

Get intermittent warning that printer needs to update.  However, when I try and do this I get "downloading 00%" which sticks for quite a while.  When I cancel it, it reboots and is gone for a short time.  It reappears soon after.

 

Network fine but very frustrating issue.  I have also tried an ethernet cable to no effect.

 

When I try and do this via the HP Smart App, I also get a "downloading updates" which freezes at "0%".

 

Any ideas anyone? Many thanks


Matt

 

 

1 person had the same question
1 REPLY 1

‎06-05-2023 05:57 AM

HP Recommended

@matt466

 

Welcome to the HP support community.

 

I understand that your printer is stuck, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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