Printer will only print from mobile device, not PC

[AlexSaba]

I need help with my printer. I can get it to print wirelessly from my iPhone, but not from my Windows desktop PC.

Makes no sense!

I ran the HP Print Scan DOctor, which said it corrected detected problems, but did not print the test page, saying there was an ERROR on the printer.
He asked me to print an internal test page, which was not printed, but ... I had a document printed by cell phone and it was printed without problem.
The application had the printer restarted by unplugging the power cord, etc ... I did this and had the test page printed again and ERRORed again.
I don't know what else to do, because HP's support here in Brazil doesn't answer me.

[sandytechy20]

@AlexSaba

Welcome to the HP support community.

I understand that you are getting printer connectivity issues between the printer and your computer.

Assign a manual IP address and that should fix the issue.

Find the printer IP address to assign it manually.

1. On the printer's control panel, press the Wireless button  and the Information button  at the same time.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.