Printer wireless issue - HP ENVY 5530 e-All-in-One Printer series

[GramMary]

HP ENVY 5330 e All In One series says it's offine.  I turn it off and on.  Turn laptop off and on.  Uninstall and try to reinstall. Both units on same wireless network.  Printer used to work wirelessly with my laptop.  Router was upgraded last month but all other devices can use printer wirelessly.

[Jay_G24]

Hi @GramMary,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a printer offline issue.

To assist better -

1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
3. What is the status of the wireless light on the printer, steady or blinking?

Keep me posted. 

[GramMary]

HP ENVY 5330 printer shows Offline (and sometimes can't be found when I try to delete and add printer.)

Laptop Windows 10

Eero router set to 2.4GHz  (residential)

[Jay_G24]

 Try the below suggestions -

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted.