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HP Recommended
Hp Deskjet 2544
Microsoft Windows 10 (64-bit)

I recently replaced my router.  My printer was being used as a wireless printer.  I have had this printer for about 5 years and it has not given me any problems.  I rarely use it, but enough, and I am familiar with its operation.  Now, I can't print.

 

The blue network printer indicator light on the printer blinks.  I pressed the network indicator button and black print button simultaneously and got a diagnostic printout of information about my printer.  The SSID identification on the printout  is listing my old router wifi address.  A message says:  Your HP printer is unable to connect to your wireless router.   I don't know how to change the SSID and I believe this is the problem.  I've tried so many things that I have lost track.  One thing I tried was to download the driver and go through the install process again.  I entered the new router information and still my printer is not being recognized.   I even tried the virtual chat -- no help.  I tried HP Smart -- no help.  YouTube videos -- no help.   I can't find where I can change the wifi address.  I finally just connected a USB cable to print that way.  I'm using Windows 10. Please send help!

1 REPLY 1
HP Recommended

@MJSLOVE

 

Welcome to the HP support community.

 

I understand that you are unable to connect the printer to the router, I am glad to assist you.

Restore network settings to default settings.

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds.

 

Follow the steps mentioned on page number 49 in this user guide to connecting

the printer to the new router:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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