Printer won’t connect to WiFi network

[h304034]

I just got a printer secondhand and am unable to set up the network connection. The printer sees the wireless network, but when I input the password, it tries to connect and fails. I have restarted, reset factory default settings, and tried this about a dozen times. I am 100% sure it is the correct network and password. 

[Hawks_Eye]

Hi @h304034 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

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Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer, to do that - From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it!