Printer won’t connect to WiFi

[Mf252]

Help please my printer was printing then it just stopped and now won’t connect to the WiFi

[Max3Aj]

@Mf252, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If your HP printer was previously connected to Wi-Fi and suddenly stopped, here are some steps to help you reconnect and get back to printing:

Power Cycle Devices

• Turn off your printer.
• Unplug your router for 30 seconds, then plug it back in.
• Wait for the router to fully restart.
• Turn the printer back on.

Reconnect the Printer to Wi-Fi

Depending on your printer model, follow one of these methods:

For touchscreen printers:

• Go to Setup > Network Settings > Wireless Setup Wizard.
• Select your Wi-Fi network and enter the password.

For button-only printers (like DeskJet 2700 series):

• Press and hold the Wireless and Cancel buttons together until the Power light blinks.
• Then press and hold the Wireless button until the light starts blinking.
• Within 2 minutes, press the WPS button on your router.

Use HP Smart App (Recommended)

• Download the HP Smart app from HP Smart Official Site. HP Smart
• Open the app and click Set up a new printer.
• Follow the on-screen instructions to reconnect your printer to Wi-Fi.

Reset Network Settings (if needed)

If the printer still won’t connect:

• Restore network defaults from the printer’s control panel.
• Then retry the Wireless Setup Wizard or HP Smart setup.

Check Router Settings

• Ensure your router is broadcasting on 2.4 GHz, which some HP printers use.
• Disable MAC address filtering or parental controls temporarily.

Final Tip

Once connected, print a Wireless Network Test Report from the printer’s settings to confirm signal strength and connection status.

You may refer to this document - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support
 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support