Printer won't connect to home network

[Clskrk]

I recently had to replace my modem (same provider) and now can't get my printer connected to my home network. I have tried connecting direct to my pc but it won't recognize it.

[Kuroi_Kenshi]

Hi @Clskrk,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and reconnect the printer:

Reset Network Settings on the Printer:

• Restore the printer’s network settings to factory defaults to clear any previous network information.
• Procedure:
  • Press and hold the Wireless button and the Cancel button on the printer simultaneously for 3 seconds. This will initiate the network settings reset.

Reinstall HP Smart App:

• Ensure you have the HP Smart app installed, which will facilitate the setup process.
• Download HP Smart for Windows

Reconnect Using HP Smart App:

• Open the HP Smart app on your computer.
• Click Set Up a New Printer or Add Printer.
• Follow the on-screen instructions to connect the printer to your new Wi-Fi network.

Steps for Connecting the Printer Wirelessly:

Preparation:

• Make sure your printer is powered on.
• Place the printer close to the modem/router to ensure a strong signal during setup.

Connect to Wi-Fi Network:

Using HP Smart App:

• Open the HP Smart app.
• Click on the printer icon, then click Network Settings.
• Follow the guided steps to connect the printer to your Wi-Fi network.

Using WPS (Wi-Fi Protected Setup):

• On your printer, press and hold the Wireless button for 3 seconds.
• On your modem/router, press the WPS button within 2 minutes.
• Wait for a few minutes while the printer connects to the network.

Hardwired Connection Troubleshooting:

Check USB Connection:

• Ensure the USB cable is properly connected between your printer and computer.
• Try using a different USB port on your computer to rule out port issues.

Reinstall Printer Driver:

• Download and install the latest printer driver from the HP website:
  • HP DeskJet Plus 4152 Driver for Windows 10 (32-bit)

Restart Devices:

• Restart your printer and computer to refresh connections.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Clskrk,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to troubleshoot and reconnect the printer:

Reset Network Settings on the Printer:

• Restore the printer’s network settings to factory defaults to clear any previous network information.
• Procedure:
  • Press and hold the Wireless button and the Cancel button on the printer simultaneously for 3 seconds. This will initiate the network settings reset.

Reinstall HP Smart App:

• Ensure you have the HP Smart app installed, which will facilitate the setup process.
• Download HP Smart for Windows

Reconnect Using HP Smart App:

• Open the HP Smart app on your computer.
• Click Set Up a New Printer or Add Printer.
• Follow the on-screen instructions to connect the printer to your new Wi-Fi network.

Steps for Connecting the Printer Wirelessly:

Preparation:

• Make sure your printer is powered on.
• Place the printer close to the modem/router to ensure a strong signal during setup.

Connect to Wi-Fi Network:

Using HP Smart App:

• Open the HP Smart app.
• Click on the printer icon, then click Network Settings.
• Follow the guided steps to connect the printer to your Wi-Fi network.

Using WPS (Wi-Fi Protected Setup):

• On your printer, press and hold the Wireless button for 3 seconds.
• On your modem/router, press the WPS button within 2 minutes.
• Wait for a few minutes while the printer connects to the network.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,