Printer won't connect to instant ink

[Karen69696]

My printer was working great and sending info to instant ink but now I can't get it to send data to their site. It all happened when I got help for another problem and they tried to upsell me a new printer. Worked just fine on July 15th. I can't reach anyone for help. 

I have tried restarting everything a few times. It shows it is connected to the internet and online just fine.

[Hawks_Eye]

Hi @Karen69696 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Also, in order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.