Printer won’t connect to internet

[MrPhillip]

Wife lost purse, canceled credit card. Next time we went to print, printer wouldn’t work. Hours later, perhaps it’s this instant ink thing wanting a current credit card. I’ll buy my ink at Walmart thank you, we canceled the ink program. Still can’t print. Any ideas? 
(I’ve tried and tried the obvious already). 

[Irfan_06]

Hi @MrPhillip,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with printing on your printer while using regular ink cartridge after cancelling the instant ink service.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

E) HP Instant Ink is based on pages, not cartridges. Your monthly fee allows you to use our subscription cartridges to print your plan pages and includes ink or toner, delivery and recycling.

If you cancel the Service, even if the Subscription Cartridges provided with your subscription are not empty, they will stop working in your printer and you will have to replace all of them with standard cartridges.

If you are not unable to print even after replacing HP genuine ink cartridges, please stop Web Services on the printer.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[MrPhillip]

I can not do step B update firmware as printer will not connect to internet. 

[Irfan_06]

Hi @MrPhillip,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to connect your printer to the network again as it is not connected.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support