Printer won’t connect to the server

[Mgiriama]

Hello 

my printer won’t connect to the server. I have tried rebooting it, setting it back to factory settings. I have unplugged and plugged back on. I have reset my wifi and still it won’t connect. The wifi is connected but It won’t connect to the server. Please help.

[Kumar0307]

@Mgiriama, Welcome to the HP Support Community! I’m here to help.

To assist you better, what do you mean by the server?

Are you trying to print wirelessly from your Mac? Do you have a personal wireless router?

• Restart the router, the printer, and the iOS device

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the iOS device are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

For more info, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

Hope this helps! Let me know how it goes. 

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