• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-06-2025 01:47 AM

HP Recommended

I ran DIagnostics and it said 

Driver Check issue not fixed

 

What do I do next?

 

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2025 03:56 PM

HP Recommended

Thanks! I found it was a location access problem- now solved!

View solution in original post

Reply
Was this reply helpful? Yes No
3 REPLIES 3

‎11-06-2025 05:25 AM

HP Recommended

Hello @elspethmcl , how are you ?

 

Please, install the Hp Easy Start at try at solution: 

 

HP Easy Start | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-06-2025 03:56 PM

HP Recommended

Thanks! I found it was a location access problem- now solved!

Reply
Was this reply helpful? Yes No

‎11-07-2025 06:00 AM

HP Recommended

hello @elspethmcl 

 

That's great!

Thank you for your feedback. If you'd like to mark this as solved, please let us know.

Others will use this for future searches.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.