Printer won’t connect to wifi

[12291]

Why won’t my printer connect to my wifi

[Nal_NR]

Hi @12291,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

If your HP DeskJet 2652 All-in-One Printer is not connecting to Wi-Fi, here are some troubleshooting steps you can follow to resolve the issue:

1. Check Wi-Fi Network and Signal

• Ensure your Wi-Fi network is active and functioning properly. Check if other devices can connect to the network.
• Make sure you are within range of the Wi-Fi router. Walls and obstacles can weaken the signal.

2. Restart Devices

• Restart your printer:
  1. Turn off the printer.
  2. Unplug the power cord from the printer and the wall outlet.
  3. Wait for about 60 seconds, then plug it back in and turn it on.
• Restart your router:
  1. Unplug the router from the power source.
  2. Wait for about 30 seconds, then plug it back in and allow it to reboot.
• Restart your computer or mobile device as well.

3. Reset Network Settings on the Printer

• On the printer control panel, navigate to Setup or Network Settings.
• Look for an option to Restore Network Defaults or Network Reset and confirm the action. This will clear any saved Wi-Fi settings on the printer.

4. Reconnect to Wi-Fi Network

• After resetting, follow these steps to reconnect:
  1. On the printer, press the Wireless button to enable wireless setup.
  2. Press the Information button (or the button that prints a network configuration page) to print a network report, which can help you identify your network settings.
  3. Use the Wireless Setup Wizard from the printer control panel to find and select your Wi-Fi network.
  4. Enter your Wi-Fi password carefully, ensuring it is case-sensitive.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @12291,

Please find the remaining steps below. 

5. Check for Software Updates

• Ensure that your printer’s firmware is up-to-date:
  • Download the latest drivers and software from the HP Support website.
  • Use the HP Smart app to check for updates if your printer is added to the app.

6. Firewall or Security Settings

• Sometimes, firewall settings on your router may block the printer from connecting. Temporarily disable the firewall or adjust the security settings on your router to see if that helps.
• Ensure the printer is allowed to connect through the network settings of your router.

7. Use Wi-Fi Direct (Optional)

• If all else fails, consider using Wi-Fi Direct to print directly from your mobile device without needing a Wi-Fi connection:
  • Enable Wi-Fi Direct on the printer (usually found in the wireless settings).
  • Connect your mobile device to the printer's Wi-Fi Direct network (it will start with "HP-").
  • Print directly using the HP Smart app or from other apps.

8. Check for Error Messages

• If the printer displays any error messages, take note of them as they can provide clues to what might be wrong.

You may also refer to this document for further assistance. 

Update the firmware. Click here

I am sharing more steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.