Printer won't connect to wireless wifi

[Cymru55]

NO MATTER WHAT I'VE TRIED MY PRINTER WON'T CONNECT TO NEW WIFI

[Jerry_57]

Hi @Cymru55,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing issues with your HP printer not connecting to a new wireless Wi-Fi network. Here are some troubleshooting steps you can follow to resolve the problem:

Check Network Connection:
 

• Ensure that your Wi-Fi network is working properly. Connect another device, like a smartphone or laptop, to the network to verify its functionality.

Restart Your Printer and Router:
 

• Turn off both your printer and the wireless router. Wait for about 30 seconds, then power them back on. This can often resolve connectivity issues.

Check Printer Settings:
 

• Ensure that your printer is connected to the correct network:
  
  • On the printer's control panel, navigate to the network settings or setup menu.
     
  • Select the option for wireless setup wizard and follow the instructions to reconnect to the network.

Check for Updates:
 

• Ensure that your printer’s firmware is up to date. Official HP® Support. Use the HP Support Assistant to check for any updates.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   

Re-enter Network Credentials:
 

• Make sure that the Wi-Fi network name (SSID) and the password are entered correctly. They are case-sensitive.

Network Configuration:
 

• Ensure the printer is configured with the correct network settings:
  
  • Disable any VPN or firewall temporarily and check if that resolves the issue.
     
  • Ensure that MAC address filtering on the router is either disabled or set to allow connections from the printer's MAC address.
    
    
    I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support