Printer won't print , because the printer is off line

Fredreick · ‎02-03-2026

HP 6968 will not print, because the printer is offline

Hawks_Eye · ‎02-05-2026

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for reaching out. I know how disruptive it can be when your HP OfficeJet 6968 shows as offline just when you need it most. Let’s bring it back online with a few focused steps:

Step 1: Restart Everything

Power off the printer and unplug it from the wall.
Restart your computer.
After 60 seconds, plug the printer back in and power it on.
Wait until it finishes initializing.

Step 2: Check the Connection

If you're using Wi-Fi:
- On the printer’s control panel, tap the Wireless icon and ensure it’s connected to the correct network.
- If not connected, go to Settings > Wireless Setup Wizard and reconnect.
If you're using USB, ensure the cable is securely connected to both the printer and the computer.

Step 3: Set the Printer Online in Windows

On your computer, open Control Panel > Devices and Printers.
Right-click your HP OfficeJet 6968 and select See what’s printing.
In the new window, click Printer in the top menu and uncheck "Use Printer Offline" if it's selected.

Step 4: Set as Default Printer

In Devices and Printers, right-click your HP 6968 and choose Set as default printer.
If you see another printer with a similar name and a “Copy 1” or “WS” suffix, make sure you’re selecting the correct one.

Step 5: Run Diagnose & Fix

Open the HP App on your computer.
Select your printer, then go to Printer Settings > Diagnose & Fix.
Follow the on-screen instructions to automatically detect and resolve offline issues.

If the issue persists after these steps, let me know what type of connection you're using (Wi-Fi or USB), and we can go deeper. You're doing great—let’s get your printer back in action.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I'm an HP Employee.

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