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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎12-04-2020 12:54 PM

HP Recommended
Product: 9015 all in one
Operating System: Microsoft Windows 10 (64-bit)

I have spent over 10 hours with HP and other IT people to try to figure out why my NEW printer will not print from my work laptop - a Dell.  It won't work.  My 13-year old Mac prints fine with it.  This is ridiculous.  And twice, I have been on hold for nearly an hour and when it was finally answered, the person hung up before saying a word.  This is my 5th HP printer, and my last. 

Category:
1 REPLY 1

‎12-05-2020 07:25 AM

HP Recommended

Hi @Maddening123,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

 

and, Welcome to the HP Support Community. 

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