Printer won’t print wirelessly

[Sly-fox54]

Printer won’t print when told to from my phone. I have shut down printer and restarted. The printer shows it’s connected to the Wi-Fi. What’s up??

[A_Gayathri]

Hi @Sly-fox54,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing a wifi issue

Here are some troubleshooting steps to help resolve the wireless printing issue with your HP OfficeJet Pro 8715:

1. Verify the Printer's Network Connection

• Confirm that the printer is connected to the same Wi-Fi network as your phone.
• Print a Wireless Network Test Report:
  • Go to the printer's control panel.
  • Tap Setup > Network > Print Network Configuration or Test Wireless Network.
  • Check for any errors or issues in the report.

2. Restart Your Network Devices

• Restart your modem/router by unplugging it for 30 seconds and plugging it back in.
• Restart your phone and the printer after the network is back online.

3. Check the HP Smart App

• Ensure you’re using the HP Smart app (available for Android and iOS).
• Open the app and ensure the printer is listed.
• If not, add the printer by tapping the Add Printer button and following the prompts.

4. Clear Print Queue on Your Phone

• Check for any stuck print jobs on your phone. Clear the print queue and try printing again.

5. Update Printer Firmware

• Outdated firmware can cause connectivity issues:
  • Go to the printer’s control panel.
  • Navigate to Setup > Printer Maintenance > Update the Printer.

6. Assign a Static IP Address to the Printer

Sometimes, the printer’s dynamic IP address can cause connection problems:

• Find the printer’s IP address (from the Network Configuration page).
• Enter the IP address in a browser to access the Embedded Web Server (EWS).
• Go to the Network tab, then Wireless > Manual IP.
• Assign a static IP and save the settings.

7. Try Printing From Another Device

• Test printing from another phone, tablet, or computer to see if the issue is device-specific.

8. Reset the Printer's Network Settings

• On the printer’s control panel, go to Setup > Network > Restore Network Settings.
• Reconnect the printer to your Wi-Fi and try printing again.

9. Reinstall the Printer in the HP Smart App

• Remove the printer from the app and re-add it:
  • Open HP Smart and delete the printer from the list.
  • Tap Add Printer and follow the steps to reconnect.a

I hope this helps. 

Take care and have a good day.

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