Printer wont see network

[LAOCH75]

Ever since the new firmware update i can no longer use my printer. I've tried everything to get the printer to see the router and nothing! Thanks HP for giving me a glorified paper weight!  Cant even airprint anymore either! Why the Hell would you do this and not have a **bleep** fix right away? Of course you cant even get a hold of anyone to rectify the issue either, what a **bleep** joke of a company!

[Hawks_Eye]

Hi @LAOCH75 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[LAOCH75]

Printer will not see my router on the wireless network. It’s a HO 6970 all in one printer. I can direct print but that is all and it’s very inconvenient. 

[Hawks_Eye]

@LAOCH75 

I hear your frustration—losing wireless functionality after a firmware update is incredibly inconvenient, especially when AirPrint stops working too. Here are some steps that might help restore your HP OfficeJet Pro 6970’s wireless connection:

 

Troubleshooting Steps

 

1. Check Wi-Fi Security Settings

• Log in to your router settings (usually via 192.168.1.1 or 192.168.0.1 in a web browser).
• Ensure the Wi-Fi security type is set to WPA2-Personal (AES)—some HP printers don’t support WPA3 or mixed WPA2/WPA3 modes.

2. Manually Connect the Printer

• On the printer’s control panel, tap the Wireless icon.
• Select Wi-Fi Settings > Wireless Setup Wizard.
• Find your network and enter the correct Wi-Fi password.

3. Disable IPv6 on Printer

• Go to Wireless Settings > Advanced Settings on the printer.
• Disable IPv6 and restart both the printer and router.

4. Update Firmware & Drivers

• If the firmware update caused the issue, check for another update that might fix it.
• Download the latest firmware from HP’s official support page here.

5. Use HP Print and Scan Doctor

• HP has a troubleshooting tool that can detect and fix network issues.
• Download and run HP Print and Scan Doctor here.

6. Restore Network Settings

• On the printer’s control panel, go to Settings > Network Setup > Restore Network Defaults.
• Reconnect the printer using the Wireless Setup Wizard.

I hope this helps—let me know if you need further guidance! 🚀

Take care, and have an amazing day!

Regards, 

Hawks_Eye