Printer

[Foon]

Hi I changed my Wi-Fi router recently and now I can only scan document and unable to print. Can someone help me please? Thanks.

[Raj_05]

Hi @Foon,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

It's possible that your new Wi-Fi router has a different network name (SSID) or password than your previous router, which may be causing issues with your printer's wireless connectivity. Here are a few things you can try to resolve the issue.

• Reconnect your printer to your new Wi-Fi network: Check your printer's manual or the manufacturer's website for instructions on how to connect your printer to a new wireless network. You may need to temporarily connect your printer to your computer via USB cable to complete the setup.
• Update your printer drivers: Visit the printer manufacturer's website to download and install the latest drivers for your printer model. This can help ensure that your printer is properly communicating with your new Wi-Fi network.
• Reset your printer's network settings: If you're still having issues after reconnecting your printer to your new Wi-Fi network, try resetting your printer's network settings. Check your printer's manual or our HP website for instructions on how to do this.
• Restart your router and printer: Sometimes a simple restart of both your router and printer can help resolve connectivity issues. Unplug both devices, wait a few seconds, and then plug them back in.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support