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‎10-05-2022 12:00 PM

HP Recommended
Product: HP LaserJet MFP M234dw Printer
Operating System: Microsoft Windows 11

I've spent 2 days trying to reconnect my laser jet and desk jet printers to my new router without success. Tried every diagnostic tool and followed all the instructions. Desk jet won't even connect with Etherley cable. It keeps saying incorrect passphrase. 

Someone please help...

Category:
10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2022 07:01 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to reset the printer to factory defaults and then use HP Smart to setup (a new printer) to get it connected to the new network.

 

Reset Printer:

https://www.youtube.com/watch?v=AbpjrBJyZZY

Connect to network:

https://www.youtube.com/watch?v=C9vsewh4-eQ

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjS-U7XYLfz_ucVNdsrCB10

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP LaserJet MFP M234dw Printer series : How to Reset to Factory Defaults
HP LaserJet MFP M234dw Printer series : How to Reset to Factory Defaults
youtube.com/watch?v=AbpjrBJyZZY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset to Factory defaults via ...
HP LaserJet MFP M234 Printer Series : Connect printer to wireless network with HP Smart
HP LaserJet MFP M234 Printer Series : Connect printer to wireless network with HP Smart
youtube.com/watch?v=C9vsewh4-eQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to connect the HP LaserJet MFP M234
1 person found this reply helpful
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3 REPLIES 3

‎10-05-2022 07:01 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try to reset the printer to factory defaults and then use HP Smart to setup (a new printer) to get it connected to the new network.

 

Reset Printer:

https://www.youtube.com/watch?v=AbpjrBJyZZY

Connect to network:

https://www.youtube.com/watch?v=C9vsewh4-eQ

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjS-U7XYLfz_ucVNdsrCB10

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP LaserJet MFP M234dw Printer series : How to Reset to Factory Defaults
HP LaserJet MFP M234dw Printer series : How to Reset to Factory Defaults
youtube.com/watch?v=AbpjrBJyZZY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Reset to Factory defaults via ...
HP LaserJet MFP M234 Printer Series : Connect printer to wireless network with HP Smart
HP LaserJet MFP M234 Printer Series : Connect printer to wireless network with HP Smart
youtube.com/watch?v=C9vsewh4-eQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to connect the HP LaserJet MFP M234
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-06-2022 01:56 AM

HP Recommended

Thanks.

I've managed to get one printer set up using the app on my phone. Still having a problem with my Deskjet 2544 though. It can't find the printer even with an ethernet cable.

Huge relief to have at least one printer working.

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‎10-06-2022 08:40 AM

HP Recommended

Hi @Kazone ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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