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HP Recommended
HP DeskJet 2855e All-in-One Printer
Microsoft Windows 10 (64-bit)

I'm setting new printer up and did not get an alignment page

1 REPLY 1
HP Recommended

Hi @Starr1963,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Here's all you need to know about aligning the printer:

 

Aligning the ink cartridges correctly aligns the printhead with the printer. Align the printer from the printer control panel, then evaluate the results.

Make sure to load the input tray with plain, white paper.

On the printer control panel, swipe the display to the left, and then touch Setup.

Touch Tools.

Swipe up on the display, then touch Align Printer.

An alignment page prints.

Wait for the alignment page to fully eject from the printer.

   NOTE:

Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

Lift the scanner lid.

Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

Image: Placing the alignment page on the scanner glass

Close the scanner lid, then touch OK

The printer aligns the ink cartridges.

Try to print again.

If these steps resolved the issue, you can stop troubleshooting.

If the printout shows track marks or smears, continue to the next step to manually clean the area around the ink nozzles.

If these steps did not resolve the issue, and the printout does not show track marks or smears, skip to the step to replace problem ink cartridge.

 

Although, I must add: 

After you install new ink cartridges, the printer automatically prints an alignment page

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.