• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-21-2026 02:02 PM

HP Recommended

VikramTheGreat made a noble effort to solve my problem, but I was unsuccesfull because I

can't switch my Modem from 5GHz to 2.4GHz.  Checked with my Provider on this.  My Printer does not have "Wake on Print" option.  Also does not have the Preferencesn Energy Settings to Turn On Network Ready Mode Wake on LAN/Wake on Print.  My Chromebook will work for a period of time with the Printer, but suddenly message will come up, "Printer Not Available," although it will show the Printer that was previsouly discovered and used, but will have the "not Available" message showln in red.  Any other suggestions would be appreciated.  Thank you.  Don.  kdkemin@**bleep**.com

1 REPLY 1

‎03-21-2026 09:20 PM

HP Recommended

If this is a WiFi issue, your best option is to connect the printer to the modem with a Cat5 cable. 

 

I am actually surprised that there is no method or flexibility in the programming of your provider's wifi equipment. Can you share the model number of the modem/router you are using. It would not be the first time that I have seen a provider simply say it is not possible because they do not want to spend the time setting it up. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.