Printing from Samsung TAB 9FE+ to HP Officejet Pro 7740

[Lisa097]

Hi, We have a Samsung Galaxy TAB 9FE+ that my husband uses for work. We cannot get it to print to my HP Officejet Pro 7740. It comes up with "printer not available at this time". I have downloaded a couple of plug in apps and this has not made any difference. I have been able to pair the printer, but the error still comes up and we cannot print.

**EDIT: I have been able to pair and print to my printer but when opening a document I still get the same error. It then takes a few minutes for the printer and tablet to connect, and it will then print from the tablet. This happens every time we open a new document. Which means printing 2-3 documents can take 10 minutes or more. How do I speed up the connection between the tablet and the printer???

We really need to get this working as I am not in the office every day and if he needs to print plans off he cannot do it at this time.

Thanks.

[Raj_05]

Hi @Lisa097,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address the issue of printing from your Samsung Galaxy TAB 9FE+ to your HP Officejet Pro 7740, there are several steps you can take to troubleshoot and resolve the problem. Here are some suggestions.

Connectivity and Setup

Ensure Network Connection:

• Make sure both your tablet and printer are connected to the same Wi-Fi network. The HP Officejet Pro 7740 should be visible on the network for the tablet to detect it.

HP Print Service Plugin:

• Download and ensure that the HP Print Service Plugin is installed on your Samsung tablet. You can find this on the Google Play Store. Enable it in the settings by going to Settings > Connections > More connection settings > Printing and activate the HP Print Service Plugin.

Reboot Devices:

• Sometimes a simple reboot of both the tablet and the printer can resolve connectivity issues. Power off both devices and then turn them back on.

Printer Availability:

• If the printer shows as unavailable, try searching for the printer again in the HP Print Service Plugin settings. You may need to tap on Add printer or Search for printers.

Advanced Troubleshooting

Update Firmware and Apps:

• Ensure that the printer firmware is up to date. Visit HP’s support website for the latest downloads. Also, check for any software updates for your tablet.

Check Firewall Settings:

• If you are using a firewall or network security software, ensure it is not blocking the printer’s IP address.

Reset Network Settings:

• On the printer, reset the network settings to clear any old configurations and reconnect it to your Wi-Fi. This can usually be done from the printer’s control panel under network settings.

Document Format:

• Ensure that the document you are trying to print is supported. Converting it to a common format like PDF or ensuring it's in a format like .docx could help.

Use Alternative App:

• If the issue persists, you could also try using an alternative printing app, such as PrinterOn or the Samsung Mobile Print app, which sometimes offer better compatibility with specific devices.

I hope this helps.

Take care and have a good day.

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