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‎01-06-2024 10:59 AM

HP Recommended
Product: HP LaserJet Pro M428dw

Hello,

I have a segmented network with severals VLANs. One of VLAN contain PCs and MFP HP LaserJet Pro M428dw and there is Ok in this part: users can use printer from their PCs. 

In other VLAN I have Windows Server, and I want to use this printer from it. But when I tried to install driver for this printer setup "told" me that it couldn't find this printer (I specified IP-address of printer). Although all PCs are accessible from server and server is accessible from PCs. When I started looking for the problem I found out that my router doesn't recieve ARP-reply from the MFP so I can't even ping the MFP from the router (I receive error "Destination is unreachable").

The printer is connected via WiFi. I tried two variants of configuration (DHCP and static IP) - there is no difference. When MFP is configured to receive IP from DHCP it receives right configuration and I can "see" the MFP in client-list (with its IP and MAC) on the router but still has no ARP-record in ARP-list and can't ping it.

Could you help me with this issue?

Category:
2 REPLIES 2

‎01-07-2024 11:54 AM

HP Recommended

Have you tried adding a manual ARP record for the printer?

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Was this reply helpful? Yes No

‎01-08-2024 12:15 AM

HP Recommended

Hello,

 

I entered static ARP-record for printer on the router but it didn't help - printer can't be pinged from router

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