Printing issues

[Mecox]

My All In One Printer stopped printing after switching from cable internet to fiber internet.  Please Help, thanks!

[ferRX · Accepted solution]

Hi @Mecox 

Officejet 5255 printer is compatible to work with a 2.4 G Wireless network, when you setup the Wifi connection make sure that printer is connecting to this type of network. 

Follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=su0FCJ40QaY&ab_channel=TechnologyTips

For setting up your network to have a 2.4G Network you may need to ask your Internet provider, also check the next video with some steps:

>> https://www.youtube.com/watch?v=szo1Ehj-UFM&ab_channel=FAQS

Setup Wifi network to 2.4 Ghz.

>> https://www.cox.com/residential/support/using-a-single-wifi-network-name-and-password.html

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Best regards,

ferRX.

[Mecox]

Thank you so much for your help!  My printer is printing now.  

[ferRX]

Great 😊, nice to know your printer is working now !

Best regards,

ferRX.