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‎04-15-2025 08:13 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: Microsoft Windows 11

My All In One Printer stopped printing after switching from cable internet to fiber internet.  Please Help, thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2025 08:51 PM - edited ‎04-15-2025 09:01 PM

HP Recommended

Hi @Mecox 

Officejet 5255 printer is compatible to work with a 2.4 G Wireless network, when you setup the Wifi connection make sure that printer is connecting to this type of network. 

 

Follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=su0FCJ40QaY&ab_channel=TechnologyTips

 

For setting up your network to have a 2.4G Network you may need to ask your Internet provider, also check the next video with some steps:

>> https://www.youtube.com/watch?v=szo1Ehj-UFM&ab_channel=FAQS

 

Setup Wifi network to 2.4 Ghz.

>> https://www.cox.com/residential/support/using-a-single-wifi-network-name-and-password.html

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎04-15-2025 08:51 PM - edited ‎04-15-2025 09:01 PM

HP Recommended

Hi @Mecox 

Officejet 5255 printer is compatible to work with a 2.4 G Wireless network, when you setup the Wifi connection make sure that printer is connecting to this type of network. 

 

Follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=su0FCJ40QaY&ab_channel=TechnologyTips

 

For setting up your network to have a 2.4G Network you may need to ask your Internet provider, also check the next video with some steps:

>> https://www.youtube.com/watch?v=szo1Ehj-UFM&ab_channel=FAQS

 

Setup Wifi network to 2.4 Ghz.

>> https://www.cox.com/residential/support/using-a-single-wifi-network-name-and-password.html

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-16-2025 08:13 AM

HP Recommended

Thank you so much for your help!  My printer is printing now.  

1 person found this reply helpful
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‎04-17-2025 03:22 AM

HP Recommended

Great 😊, nice to know your printer is working now !

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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