Printing

[Theonetwothree]

My printer is printing out blank pages when not requested at different times of day and night. This is using all my monthly allowance up. I have the printer plugged in to one wall socket but it’s still doing it . Printer status  report finds no problems. I’m running printer off wireless BT modem.

ready to switch off and buy a new one unless I can get help

[Jay_G24]

Hi @Theonetwothree,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to

[Theonetwothree]

Hi 

I have moved my printer to a different room and followed your instructions. I have also plugged it into a new separate socket. I will let you know how it  goes in the next 24 hours .

kind regards

James

[Jay_G24]

Sounds good, keep me posted!

[Theonetwothree]

Hi 

Did you get my details you asked for I can’t remember if I sent them in a private message .

Many thanks

[Theonetwothree]

Hi 

did you get my message regarding pages I used.
regards

james

[Theonetwothree]

Hi

I don’t know if you are receiving my messages . Can you please let me know.

[Kumar0307]

Yes, we have received your messages. As the number of pages to be credited is more than 30, I will not be able to process it. However, not to worry, kindly contact the Instant Ink department in your region for assistance with the same. The contact information can be found on the home page of Instant Ink. Click here

Keep me posted for any other assistance.

[Theonetwothree]

Thanks for your email. I have the page up but can’t  find where to click to contact them. 
can I use the hp assistant app 

thanks for  help

[Kumar0307]

@Theonetwothree

I will send you a private message with the contact information. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.