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‎03-10-2021 12:48 PM

HP Recommended

Stop referring me to the same pages. I already explained that those pages are not helping me. Are you not even reading my messages to you? Sending me to canned responses that I have already looked at is not getting us any closer to a solution. If you are not a robot, you will soon be replaced by one.

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‎03-11-2021 07:59 AM

HP Recommended

@Joe_SM_1

 

Once you login to your HP community account, you will see an envelope on the top right-hand side of the screen. If you click on that you will be able to access your private messages.

 

 

I hope that helps.

 

 

The_Fossette
I am an HP Employee

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‎03-11-2021 09:40 AM

HP Recommended

There is no envelope icon in the place that you have shown. I cannot click on something that is not there. 

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‎03-21-2021 08:13 AM

HP Recommended

@Joe_SM_1

 

Can you check now. Looks like the private message option was disabled.

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-21-2021 12:11 PM

HP Recommended

It seems as though it is still disabled. HP is failing here. So sad and disappointing.

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