Problem printing wifi direct

[ErikRT]

Hallo

I have a problem with wifi direct printing. On installing the printer, I see that the wifi direct is disabled, and het help file says: disabled because the printer uses the channel 108 (restircted channel) on the 5 Ghz. Very strange, the channel 108 is used by my netgear router als backhaul channel. The real product uses channel 110 (and others.) 

Now, the helpfile says: set the printer on the 2.4 Ghz. But now something strange happens: 

I have a TP Link connection 2.4 Ghz to my garage (a bit far away) by electric cable. That works fine. But the printer contact now the distant TP Link connection in the garage and the printer says: low connection to the wifi. Set the printer near the "source". But the printer is near the netgear router(SXK30) who gives connection to 5 Ghz but also on 2.4 Ghz.

The signal of my netgear router must be strong and still : the envy printer takes a low signal. 

How can I "force"  the printer to connect with the netgear 2.4 Ghz signal. This is not normal but it is true. I even don't understand why the 5 Ghz connection does not work because of the use of the 108 channel of my netgear router. The manuel of the router says that channel 108 is used because of the use of the region: Europe.  Maybe I better throw out the  wifi printing thing. When I print now, the system says: is this a normal configuration of your printer, because the system suspect that the printer I want to use is maybe not the printer I Installed.

The song of the Doors:people are strange and I sing: computers are strange....-;)

Ideas??? Thx for

[Raj_05]

Hi @ErikRT,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a challenging situation with your HP ENVY Inspire 7221e All-In-One Printer and its connection to the Wi-Fi network. Here are some suggestions to troubleshoot and potentially resolve the issue.

Manually Selecting Wi-Fi Frequency:

• Check if your HP printer allows you to manually select the Wi-Fi frequency (2.4 GHz or 5 GHz). There might be an option in the printer settings or on the printer's control panel to choose the network frequency.

Router Settings:

• Log in to your Netgear router's web interface and check if there are any settings related to Wi-Fi channels and frequencies. You might be able to adjust the channels used for the 5 GHz band or configure it to use a different channel.

Separate SSIDs for 2.4 GHz and 5 GHz:

• Ensure that your Netgear router has separate SSIDs (network names) for the 2.4 GHz and 5 GHz bands. This way, you can manually connect your printer to the 2.4 GHz network.

Reconfigure TP-Link Connection:

• If possible, reconfigure the TP-Link connection in your garage to operate on a different channel or frequency. This might reduce interference with the HP printer's connection.

Update Printer Firmware:

• Check if there are any firmware updates available for your HP printer. HP often releases updates to address compatibility issues and improve performance.

Consider a Wired Connection:

• If all else fails, consider using a wired connection for your printer. Many printers have USB ports for direct connections, and this can provide a stable and reliable connection.

Check for Interference:

• Ensure there are no other electronic devices or appliances causing interference with the Wi-Fi signals. Devices like cordless phones, microwave ovens, or other wireless devices can sometimes disrupt Wi-Fi connections.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support