• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Deskjet Series 2700 All-in-One printer
macOS 10.15 Catalina

I have installed a new wifi at home and now i can not connect the printer to the new wifi. I have det HP Smart app and tried everything i can. Can anyone help me??

 

Model name: HP DeskJet 2700 All-in-One Printer series

Serial number: [Private information removed]

 

I have also tried to connect it to wifi-direct. But that require a password when i try to connect to that "wifi". But where do I find that password?

3 REPLIES 3
HP Recommended

@Rasmus__

 

Welcome to HP Support Community

 

Please follow the steps below in order to connect the printer to the network. First, let us restore the printer settings to default.

To restore the network settings on the printer


Press and hold the wireless  and cancel button at the same time for 5 seconds.


Please follow the steps below to connect the printer to the network.


-->On the printer control panel, press and hold the Wireless button  and the Resume button (arrow pointing down)together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)
--->On your computer or phone go to wifi and connect it to your print
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type the IP Address of the Printer ( IP Address can be located by printing a Network Configuration Page )
--->you will be able to access the printer's EWS page
--->on the page, you will find network - click on it
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password
--->the Wifi light on the printer will remain solid blue, if the printer is successfully connected.
--->then connect your phone/computer back to your network

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Hi, 

When I am going to connect to the Hp Direct Wi-fi it comes up that the password 12345678 is wrong.....

How do I come around that?

 

 

HP Recommended

Press the Information button and Resume button at the same time to print the WiFi Direct Guide.

 

Wi-Fi Direct Guide provides the instructions to help you set up and use Wi-Fi Direct.

 

Use the WiFi-Direct Password mentioned in the Report

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.