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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Problem to connect to new wifi

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05-09-2021
01:45 AM
- last edited on
05-09-2021
07:54 AM
by
MatheusH
I have installed a new wifi at home and now i can not connect the printer to the new wifi. I have det HP Smart app and tried everything i can. Can anyone help me??
Model name: HP DeskJet 2700 All-in-One Printer series
Serial number: [Private information removed]
I have also tried to connect it to wifi-direct. But that require a password when i try to connect to that "wifi". But where do I find that password?
05-12-2021 06:57 AM
Welcome to HP Support Community
Please follow the steps below in order to connect the printer to the network. First, let us restore the printer settings to default.
To restore the network settings on the printer
Press and hold the wireless and cancel button ❌at the same time for 5 seconds.
Please follow the steps below to connect the printer to the network.
-->On the printer control panel, press and hold the Wireless button and the Resume button (arrow pointing down)together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on)
--->On your computer or phone go to wifi and connect it to your print
--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).
--->Select the Wi-Fi Direct printer signal in Wi-Fi settings
--->If prompted for a password, type 12345678. This is the default password to log in.
--->Now open a browser and type the IP Address of the Printer ( IP Address can be located by printing a Network Configuration Page )
--->you will be able to access the printer's EWS page
--->on the page, you will find network - click on it
--->go to wireless and select wireless setup wizard
--->now select the network that you want your printer to connect to and type in the password
--->the Wifi light on the printer will remain solid blue, if the printer is successfully connected.
--->then connect your phone/computer back to your network
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
05-15-2021 08:00 AM
Press the Information button and Resume button at the same time to print the WiFi Direct Guide.
Wi-Fi Direct Guide provides the instructions to help you set up and use Wi-Fi Direct.
Use the WiFi-Direct Password mentioned in the Report
KrazyToad
I Am An HP Employee