Problem with MFP 140w - Check your account on HPSmart

[Riccardo2807]

Suddenly my printer MFP 140w stopped working giving in HP smart the message Check your account. I have tried several things like reinstalling HP smart, resetting the wireless connection etc. The printer is connected to the router. Do you have any hint?

Riccardo

[VikramTheGreat]

Hi @Riccardo2807,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP LaserJet MFP 140w printer is displaying a "Check your account" message in the HP Smart app, try the following steps to resolve the issue:
 

1. Check Internet Connection: Ensure that your printer remains connected to the internet. HP+ printers are cloud-connected and require an active internet connection to function correctly.
    
2. HP Account Sign-In: Verify that you are signed into your HP account in the HP Smart app. Log in with your HP account credentials. If prompted, use any verification codes that may be sent to your associated email or phone number.
    
3. Use Original HP Cartridges: Ensure that you are using only Original HP cartridges, as HP+ printers are designed to work with genuine HP supplies.
    
4. Firmware Update: Check if there is any pending firmware update for your printer Official HP® Support. You can do this through the HP Smart app by navigating to the printer settings.
    
5. Printer Setup: Ensure that the printer setup is completed. Sometimes, an incomplete setup can cause the printer to stop functioning as expected. Reconnect the printer to the HP Smart app and complete any setup procedures if needed.
    
6. Wireless Connection: Since the printer is already connected to the router, make sure it is listed as connected in the network settings. Ensure that both your computer and the printer are connected to the same network.
    
7. Restart Devices: Try restarting your router, printer, and the device you're using to run the HP Smart app. Power cycling these devices can sometimes resolve intermittent issues.
    
8. Check the HP Smart Account and App: In the https://www.hpsmart.com/ , check for any alerts or messages under your account that may provide more information about what needs attention.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat