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‎04-08-2021 04:56 PM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: Microsoft Windows 10 (64-bit)

I have a HP PageWide Pro 477dw MFP and I would access via Web Server or HP SMART software in WIndows 10.

I don't modify any preferences in menu because Ask a Password for Admin.

 

I  did a FULL RESET with a Button of Power and cable but i don't reset password.

 

I need Help. Thanks in advance

Category:
1 person had the same question
1 REPLY 1

‎04-16-2021 04:40 PM

HP Recommended

Hello,

 

Hope you are well, in case that you try to select any option on the printer menu and its asking for password, probably there was a security passcode inserted in the past, then only way to remove that is by factory reset, like going to settings > general > factory reset. 

If issue persists, please give a call to HP support or take the printer to an authorized service provider for checkup. 

 

Regards,

I am an HP employee
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