Problem with Sync on the Instant Ink HP?

[Wissi]

Hello everyone,

I am currently experiencing another issue with my HP printer and I am hoping to get some helpful input here.

Since purchasing my first HP device last year, I have unfortunately encountered recurring problems, issues I had not experienced with other printer brands before.

Initially I had a different HP model which I returned due to technical issues. I then deliberately chose the HP OfficeJet 8120e because I liked the overall concept of the device. Unfortunately the first unit was also defective and had to be replaced. Since February 2025 I have been using the replacement unit. I activated HP Plus and took advantage of the free HP Instant Ink trial months.

Everything worked well until about four weeks ago, especially the page that shows how many pages have been printed, which is quite important when using Instant Ink.
Now printed pages often take several hours, sometimes up to 10, to appear in the online overview. This makes it difficult to monitor usage and could easily lead to exceeding the page limit without realizing it.
The page frequently displays the message

Currently no connection to the printer possible

The data eventually updates, but only after a significant delay.

For this reason I am currently reconsidering whether to continue using Instant Ink after the trial period, not because I dislike the idea behind it, but because the system simply does not seem reliable enough for me.

I am aware that technical issues can be caused by many different factors, and I have already spent quite a bit of time with HP customer support. While that has been frustrating at times, I still do not want to rule out any possible solutions.

So my question is
What could be causing this delay in synchronization
Are there any known issues or system changes at the moment

One possible connection could be a firmware update. For instance since the last update my printer LAN port no longer works at all. I have been using Wi Fi exclusively since then, and the connection is stable. The printer is always reachable on the network, just apparently not by the Instant Ink system.

I would really appreciate any suggestions or insights from others who might be experiencing something similar.

Kind regards

[Garp_senchau]

@Wissi, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for taking the time to share your detailed experience with your HP OfficeJet Pro 8122e and the HP Instant Ink service. I’m truly sorry to hear about the challenges you’ve been facing — this isn’t the experience we want any of our customers to have, and I’d like to help as best I can.

The delayed updating of your printed page count in the Instant Ink dashboard is certainly frustrating, especially when you're trying to stay within your monthly page allowance.

Reboot Devices Power cycle both your printer and router. This can often help reset any temporary communication glitches.

Check Firmware & Updates

Ensure your printer is running the latest firmware.

Assign a Static IP From your router settings, assign a static IP address to the printer. This can reduce disruptions in communication between the printer and HP servers.

Reconnect the Printer to HP Cloud Services You can try removing and re-adding the printer in the HP Smart app. Sometimes re-authenticating the connection to HP's servers helps re-establish full sync.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Wissi]

Hey Thx for reply, 

I don't need to do these steps anymore since it's working again now, and I didn't do them. It was probably an issue on HP's website?! 


But thx for reply and helps.

Greetings. 

[Garp_senchau · Accepted solution]

Hey @Wissi, 

Thank you for your response

Great to hear it's working again! It was probably just a temporary glitch.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,