Problems connecting to printer

[Duckers1882]

HP Smart app can't find my new HP OfficeJet Pro 8130e printer

[Hawks_Eye]

Hi @Duckers1882 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when the HP Smart app doesn’t recognize your new HP OfficeJet Pro 8130e printer. Let’s work through some steps to resolve this issue:

Step 1: Ensure Printer is Powered On and Connected

1. Verify that the printer is turned on and the Wi-Fi light is solid, indicating it’s connected to the network.
2. If the Wi-Fi light is blinking, press the Wireless button on the printer to reconnect it to your network.

Step 2: Reset Network Settings on the Printer

1. Press and hold the Wireless button and the Cancel button simultaneously for about 5 seconds.
2. The power button should blink, indicating that the network settings have been reset.
3. Reconnect the printer to your Wi-Fi network using the HP Smart app.

Step 3: Check Network Compatibility

1. Ensure your Wi-Fi router is set to 2.4 GHz, as some printers do not support 5 GHz networks.
2. Make sure your computer or mobile device is connected to the same network as the printer.

Step 4: Update Firmware

1. Visit the HP Printer Firmware page and search for your printer model.
2. Download and install the latest firmware update for the HP OfficeJet Pro 8130e.
3. Restart the printer after the update.

Step 5: Reset the HP Smart App

1. On your computer or mobile device, go to Settings > Apps > HP Smart.
2. Select Advanced Options and click Reset to clear the app’s cache and settings.
3. Reopen the app and try adding the printer again.

Step 6: Test with Another Device

1. Try connecting the printer to a different computer or mobile device to rule out issues with your current device.
2. If it works on another device, the problem might be with your computer’s settings.

Step 7: Use Diagnose & Fix Tool

1. Open the HP Smart app and navigate to the Diagnose & Fix tool.
2. Follow the on-screen instructions to troubleshoot and resolve connection issues.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye