Problems with Printer Connectivity after New Wifi Installed

[ketumino]

I recently got new internet and since then my printer will not stay connected to print wirelessly. I've repeatedly "reconnected" it via IP address, even uninstalling the driver and reinstalling the printer and reconnecting. I will get it working but then when I go back to print another time, it is once again disconnected. Any tips to keep it connected so I can print wirelessly? 

[Jay_G24 · Accepted solution]

Hi @ketumino,

I'd like to help!

To better assist -

1. Does the printer just say it's offline or does it disconnect from the network?
2. Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
3. Are the printer and computer connected to the same network?
4. Is there antivirus software installed on your computer?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[ketumino]

Thank you for your response! 

1. It says it's connected and everything, but when I go to print, an error message pops up saying the computer can't communicate with the printer, to check the IP address (which I've done), etc. 

2.How do I check the router for what you're saying? 

3. Yes, the computer and printer are on the same network.

4.We use Super Anti-Spyware that requires a manual scan periodically. 

[Jay_G24]

 The supported frequency information will be on the router's admin page or you can ask your ISP.

Try the below suggestions

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

1. On the printer control panel press the Wireless button (), and then press the button () next to Settings.

2. Press the Down Arrow () to select Print Report, and then press OK.

3. Press the Down Arrow () to select Configuration Page, and then press OK. The printer prints a test page.

 --->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP on the page

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted.  

[ketumino]

Hi, I'm reopening this problem because it didn't resolve like I suspected. I need help again.

[ketumino]

How do I set up the separate SSIDs? I tried contacting my internet provider but they said it was not an internet issue but an HP issue with the printer.