Proxy issue-will not print.

[JK1051]

My states no internet connection.  It seems to be a proxy issue.  I can verify it is connected to the internet but will not print.

[Raj_05]

Hi @JK1051,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting unable to connect to web services error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Please provide the operating system you are running on your PC to assist you better.

As you mentioned you are getting unable to connect to web services error on your printer.

Try the steps recommended below.

On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.
If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Disabling depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Once you have web services are disabled try re-enabling the web services.

Try the steps recommended below.

Check the Internet proxy server settings

For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.

Locate the Internet proxy settings.

Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.

The network settings menu displays the proxy settings.

Figure: Example of proxy settings in Windows

Mac: Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.

Figure: Example of proxy settings in Mac

Write down the Address and Port values for your proxy server connection.

From the EWS, click the Web Services tab, and then click Proxy Settings.

Figure: Clicking Proxy Settings

Type the Address and Port values for your proxy server connection, and then click Apply.

Try to turn on Web Services.

Also, try the steps recommended below.

Using the printer EWS to turn on Web Service might resolve any communication issues with the printer control panel.
 

Print a Network Configuration Page.
 

Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.
 

Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. 

For some printers, press the Wireless and Information buttons simultaneously, or press the Wireless and Start Copy Black buttons at the same time.
 

For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'
 

On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.
 

NOTE:If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.
 

On your computer, open an Internet browser.
Type the URL address for the EWS in the browser address bar, and then press Enter.
 

NOTE: Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
 

If a website security certificate displays in the Internet browser, click Continue.
The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.
On the EWS webpage, click the Web Services tab.
On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions
 

I hope this helps. 
Take care and have a good day. 

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

^ Alden4

HP Support