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vward
New member
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Message 1 of 2
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Flag Post

Proxy server issue? its connected to internet but i cant print from computer so scan I NEED HELP!!!

‎09-18-2020 12:18 PM

HP Recommended
Product: hp PHOTOSMART 7520

my printer is saying that it is unable to connect to web serverices. confirm internet access and try again or enter a proxy address. 

 

The printer is connected to the wifi - not connected to the computer? 

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1 REPLY 1
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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-21-2020 09:01 AM

HP Recommended

@vward

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • Are you able to make a copy?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • What is the wireless light status on the printer? (Blinking or Steady)
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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