• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-25-2022 06:46 PM - last edited on ‎10-26-2022 05:07 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Android 9.0 Pie

hp officejet pro 8610 printer after factory reset printer never connected to wifi or went through setup instead got message on printer screen "cartridge can not be used until printer is enrolled in instant ink" which it was.  Now printer won't let me do anything need help the same message still on printer screen  the printer needs to have wifi setup to talk to cartridges and because it can't do that nothing will work tried hp service they couldn't figure it out

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.