Random symbols and printing from my printer saying keep alive

[sheteaches]

I am getting random pages printed, this afternoon like 22 pages wasted - with random symbols and a couple with the message CONNECT: example.com:80 HTTP/1.1

Host: example.com:80

Connection: keep-alive

I see other comments with the same and doing a hard reset did not work.  Anyone else have ideas?  This is costing $ printing all these random pages!

[Nal_NR]

Hi @sheteaches,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your printer printing unexpected fonts, follow the steps below. 

Step 1: Cancel the print job

• Cancel the print job before performing a printer reset.
• In Windows, search for and open Control Panel.
• Under Hardware and Sound, click View devices and printers.
• Double-click the printer icon, and then double-click See What's Printing.
• The print queue opens.
• Click the print job you want to cancel, and then click Document.
• Click Cancel, and then click Yes to confirm the selection.

• NOTE:
• If the lights on the printer continue to blink after you cancel the print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending information. The printer returns to its ready state.

Continue to the next step.

Step 2: Reset the printer

• Resetting the printer can often resolve printing issues.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

• NOTE: HP recommends plugging the printer directly into a wall outlet.

• Try to print. If the issue persists, continue to the next step.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

 Hi @sheteaches ,

I hope this message finds you well.