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‎11-25-2020 03:48 PM

HP Recommended

Hi,

I'm facing a similar issue. I've purchased the HP ENVY 6052 and I am unable to enter the printer claim code because the printer set up process claims the printer is offline. Please assist.

1 REPLY 1

‎12-01-2020 10:57 AM

HP Recommended

Hi @BeeKnees,

 

I'd like to help!

 

To assist better -

  1. What is the exact error message you receive?
  2. Were you able to enroll in the instant ink service?
  3. Is the printer connected to a home or public network?
  4. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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