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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎10-29-2026 06:28 PM - last edited on ‎10-30-2026 05:45 AM by Moderator

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HP ENVY 6420e  n. serie Edited anch'io non riesco a connettere a internet. Sono riuscito alcune volte ad effettuare la connessione ma poi dopo un po' di tempo la connessione salta ed io non riesco a stampare. Qualcuno può aiutarmi?

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‎10-30-2026 02:51 AM

HP Recommended

Hi @sgorbione , Buon giorno,

@sgorbione wrote:

HP ENVY 6420e  n. serieTH47QJM2W8 anch'io non riesco a connettere a internet. Sono riuscito alcune volte ad effettuare la connessione ma poi dopo un po' di tempo la connessione salta ed io non riesco a stampare. Qualcuno può aiutarmi?

 

HP ENVY 6420e, serial number TH47QJM2W8—I can't connect to the internet either. I've managed to connect a few times, but after a while the connection drops, and I can't print. Can anyone help me?

1. To connect again your printer to Wifi / Internet you need to Reset Wifi by pressing Wifi button for 5 seconds.

  • ferRX_0-1793350058126.png

     

2. Please follow steps from the next video:

>> https://www.youtube.com/watch?v=V_sFB_t5EAY

 

HP app for printer installation is available in the next links:

L'app HP per l'installazione della stampante è disponibile ai seguenti link:

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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