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Common problems for Connectivity Issues
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This is the issue I'm having.  I have tried doing a reset on the printer, but it's not resetting the password and it's still connected to my Network.

 

Any additional help would be most appreicated.

 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What's the printer model?

 

Can try a reset to wireless defaults from the control panel?

 

This example shows how it's done:

https://youtu.be/3KDP6sCssCA

 

There should be a similar menu for your printer.

 

Hope that helps!

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