Offline printer - hp envy 7855

[beckinista]

Same issue here:  In my work area I have the HP 7855, an HP Pavilion A-I-O 27", and an HP Pavilion A-I-One 24".  The 27" is running Win10, the 21" is running Win11.  Both have the same issue: EVERY TIME THEY REBOOT, the printer goes off-line; the only remedy I have found is to delete and reinstall the printer - and they usually have new IP addresses &/or WSD ID's.  This has been happening for the past few months.  TODAY, however, the 27" will not allow me to reinstall the printer - period.  This is NOT acceptable.  My home currently has THREE HP All-in-Ones, two HP Laptops, and two Envy 7855 Printers.  HP has been our go-to for computing products for years (make that decades).   Please push this up on your priority list, as I am apparently not the only one being plagued with this issue.

[Kumar0307]

@beckinista, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to reinstall the printer. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing. Open File > Print.

Hope this helps! Let me know how it goes. 

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