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‎01-12-2021 09:13 AM

HP Recommended
Product: Pro 6830 printer

I've had my printer for 5 years now and its worked fine. 2 weeks ago it stopped connecting to wifi.  It will no longer find my router when I try to set it up  through wireless wizard.  Any help would be appreciated.  Thanks

Category:
1 REPLY 1

‎01-16-2021 07:23 AM

HP Recommended

@Karen1432, Welcome to the HP Support Community!

 

I understand you are not able to connect the printer to the network. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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