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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-06-2025 05:50 AM

HP Recommended

My printer is offline and I can't print my documents. 

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2 REPLIES 2

‎05-07-2025 06:40 AM

HP Recommended

Hi @Lexi93 

 

Welcome to the HP Support Community!

 

Thanks for posting your query in English! We're here to help you get back up and running.

 

I understand your printer is facing offline issue. 

Let’s start by narrowing down the issue.

  • What’s the printer model? (This helps determine specific troubleshooting steps.)
  • Are you using Windows, Mac, or a mobile device?
  • Is the printer connected via Wi-Fi, USB, or another method?
  • Did this happen after any recent updates or changes?
  • Does the printer show as “offline” in the system settings, or does it have an error message on the display?

Once you share these details, I’ll guide you through the best solution. Let’s get that printer back online!

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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‎05-07-2025 06:41 AM

HP Recommended

@Lexi93 

 

Here are some general troubleshooting steps to get your printer back online:

Basic Checks

  • Restart everything: Turn off your printer, computer, and router. Wait 60 seconds, then power them back on.
  • Check printer connection: If it's Wi-Fi, ensure it's connected to the correct network. If using USB, try a different cable and port.
  • Verify printer status: Open Control Panel > Devices and Printers to check if the printer is listed as “Offline.”

Windows Troubleshooting

Run Windows Troubleshooter

  • Go to Settings > Devices > Printers & Scanners
  • Select your printer and click Run the troubleshooter

Set printer as default

  • Control Panel > Devices and Printers
  • Right-click the printer and choose Set as default printer

Restart the Print Spooler Service

  • Press Win + R, type services.msc, and press Enter
  • Find Print Spooler, right-click, and select Restart

Network & Driver Checks

  • Check firewall settings: Ensure the printer is not being blocked.
  • Update or reinstall drivers: Download the latest drivers from HP’s website and reinstall them.
  • Reconnect the printer: Remove and re-add it in Settings > Devices > Printers & Scanners.

Let me know if you need tailored steps for your printer model! We’ll get it working again.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
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