• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

My wi-fi was disconnected. I have restored wifi on all my devices except the printer. I am unable to follow the printered directions.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @mouse423,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

No problem, reconnecting your HP printer to Wi-Fi after a network change can feel tricky, but I’ll make it simple for you:

Step 1: Restore Wi-Fi Setup Mode

Most HP printers need to be put back into setup mode:

  • Press and hold the Wireless button and the Cancel (X) button together for about 5 seconds until the blue wireless light starts blinking.
  • This means the printer is ready to connect to a new network.

 

Step 2: Use HP App

 

Step 3: Check Router Settings

  • Ensure you’re using 2.4 GHz Wi-Fi (many HP printers don’t support 5 GHz).
  • If your router has WPS, you can press the WPS button on the router and then press the Wireless button on the printer until the light stops blinking.

 

Step 4: Confirm Connection

  • The blue wireless light should turn solid when connected.
  • Print a Network Configuration Page (usually by pressing the Info button) to verify the IP address.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 REPLY 1
HP Recommended

Hi @mouse423,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

No problem, reconnecting your HP printer to Wi-Fi after a network change can feel tricky, but I’ll make it simple for you:

Step 1: Restore Wi-Fi Setup Mode

Most HP printers need to be put back into setup mode:

  • Press and hold the Wireless button and the Cancel (X) button together for about 5 seconds until the blue wireless light starts blinking.
  • This means the printer is ready to connect to a new network.

 

Step 2: Use HP App

 

Step 3: Check Router Settings

  • Ensure you’re using 2.4 GHz Wi-Fi (many HP printers don’t support 5 GHz).
  • If your router has WPS, you can press the WPS button on the router and then press the Wireless button on the printer until the light stops blinking.

 

Step 4: Confirm Connection

  • The blue wireless light should turn solid when connected.
  • Print a Network Configuration Page (usually by pressing the Info button) to verify the IP address.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.