Recently changed wifi to TMobile Home Internet, printer will not connect

[kjboatright]

Hi, printer worked fine when home wifi was XFinity via linksys router.  Recently changed to TMobile Home Internet gateway and printer will not connect.

Attempted set up wizard multiple times with no success.

TMobile gateway does not have a WPS button, thus am unable to use that alternate connection method.

Any suggestions?

Thanks

[Elohi_NR]

Hi @kjboatright,

Welcome to the HP Support Community. 

I understand that you are I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4 GHz network or 5 GHz network?

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected to USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?

Meanwhile, follow the steps from this document here and see how it goes.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @kjboatright,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @kjboatright,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.