Recently moved to an assisted living facility which provides Comcast services, and my computer is su

[lg509]

Recently moved to an assisted living facility which provides Comcast services, and my computer is successfully accessing Xinfinity internet.  My iPhone and two iPads are also able to access the internet, BUT my HP Laserjet printer (1109w) does not connect to the internet even though it sits side-by-side next to the computer.  I have uninstalled and reinstalled the software, downloaded the updated software, tried hp-Smart, etc, followed the trouble-shooting guides to try to set it up, but the printer still does not recognize the internet service.  Worked fine remotely before the move.  Hope you can help!

[Jay_G24]

Hi @lg509,

I'd like to help!

I understand you are unable to connect the printer to the network

To assist better -

1.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
2. Are you trying to connect your printer to your home network or public network?
3. What is the status of the wireless light on the printer, steady or blinking?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[lg509]

1.  I am not using a router.

2. I am trying to connect the printer to my computer which receives internet through the facilities services.

3.  Status of printer blue light is ‘blinking.’

[Jay_G24 · Accepted solution]

Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent connectivity.

To print, directly connect your computer or mobile device to your printer with Wi-Fi Direct.

For more information, go to Wi-Fi Direct Printer Setup.

Hope this helps!

Keep me posted!

[lg509]

Wi-Fi direct solved the problem. Facility network is the problem..gThanks for the link.