Reconnect printer to WiFi

[Susanjh9]

Need help reconnecting envy 6455  printer to WiFi after installing new modem

[Anand_Andy]

Hi @Susanjh9,

Welcome to the HP Support Community

I understand you need help reconnecting your  HP ENVY Pro 6455 All-In-One Printer to your new Wi-Fi router. Not to worry I will help you to get a resolution to resolve the issue.

So we need to restore the printer network back to defaults and connect it to your new Wi-Fi router. Please follow the below steps to reconnect the unit to Wi-Fi.

Restore Wi-Fi setup mode on your HP printer:

• Use the Wireless button on the back of your printer to restore Wi-Fi setup mode.
• On the back of the printer, press and hold the Wireless button for five seconds.
• NOTE: Your control panel might look different than the following example, but the steps are the same.

• Wait for the Status light to turn purple.
• Within two hours, return to the app or software to find and add your printer and complete the setup.
• Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Hope this helps! Keep me posted. 

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[Susanjh9]

I have tried these steps numerous times on numerous days.

Printer isn't recognize, somehow it can't connect....Does not fix the problem

[Jim_WiFi]

Hi Susan,

After following the steps to put the printer back in Wi-Fi setup mode, then using HP Smart to reconfigure the printer Wi-Fi settings (you have to follow the Add (new) Printer pathway), where are you getting stuck?

Are you able to find the printer waiting for Wi-Fi setup from within HP Smart?

Are you encountering a specific error message after the Wi-Fi settings are sent over to the printer by HP Smart?  If so, can you share the error message?  Can you also share the model information for your new router?

[Susanjh9]

I open HP Smart app.  It finds my wireless printer and I attempt set up network. HP Smart finds my printer in step:1, but it never gets past step#2 . After 2 hrs the reply is:  "the printer could not connect to the Wifi network"  Then the message:  "There was an unexpected error and we can't complete the setup now."  As it attempts to connect the Wifi icon on laptop disconnects and I don't know if that is normal.

Also, my system control panel can not find my printer.  It's listed as a scanner. Probably because I removed the printer in frustration last week thinking it would be wise to start all over.